Contact

let’s chat.

we’re here to help you breathe easy.

Have a question about a specific squishy texture? Wondering where your sensory package is rolling along? Or just want to share some love?

Whatever is on your mind, I’m here for you.

⏱️ before you reach out...

To get your answers instantly, you might want to take a peek at our self-service stations first:

✈️ Where is my package? You can track its live international journey directly on our Track Order Page.
🔮 How do I fix a sticky squishy? Check our quick fixes and longevity tips in our Product Care Guide.
❓ Other general questions? Our FAQ Page covers 99% of shipping, gifting, and customs inquiries.

📧 drop us a line

If you still need a hand, please fill out the contact form below or email us directly at:

💌 hello@neadslab.com

📌 For Existing Orders: To help me serve you faster, please strictly include your Full Name and Order Number (e.g., #1001) in your message or email subject line.

Response Time: Because every item is meticulously handcrafted and managed in small batches, please allow 24-48 hours (excluding weekends and major holidays) for a human response. I promise to read every single note and get back to you as soon as possible!

📱 creators & PR collaborations

Are you a TikTok creator, ASMR artist, or sensory reviewer who loves our aesthetic? We’d love to co-create magic with you!

Please slide into my email with your media kit or handles at: hello@neadslab.com

Frequently asked questions

We proudly offer Free Worldwide Shipping on all orders over $39 (otherwise, a flat rate applies). To bring you the absolute latest artisanal creations, all orders are packaged with care and shipped directly from our central studio in China. Your sensory package will arrive safely within 7-15 working days, complete with full end-to-end global tracking.

Your safety is our absolute priority. We craft our pieces exclusively using premium, certified food-grade liquid silicone and skin-safe cosmetic-grade fluids. However, please note that while they look incredibly realistic and delicious, they are strictly inedible sensory toys. Please keep them out of reach of unattended pets and toddlers.

It depends on the texture and your preferred hand-feel! You can absolutely enjoy bare-handed, open-air play.

For our ultra-soft, food-grade silicone creations (like the Gummy Bears), their premium surfaces are naturally tacky and can pick up desk dust. You can choose to play with them inside their clear wrappers, OR remove them and simply apply a light dusting of baby powder to the surface. This instantly creates a silky-smooth, premium matte texture for perfect bare-handed squeezing!

On the other hand, our Crackle Wax Balls, Artisan Soap Balls, and Shaved-Ice Cheeses are explicitly designed from the start for direct skin contact and open-air play right out of the box!

Yes, we love spoiling our community with sensory perks! We have a massive gifting system waiting for you: unlock a First Order Free Gift, a Welcome Subscription Reward, and exclusive tiered milestones (Free Gifts at $60+ and $100+ checkouts). Plus, every curated Bundle Set automatically comes packed with extra surprise gifts!

Once your package leaves our studio, you will automatically receive a shipping confirmation email containing a unique global tracking number. You can click the link directly in that email or visit the "Track Order" page at the top of our website to check your shipment's live status anytime.

Our sensory art pieces are 100% handcrafted and require gentle love. To keep them pristine for as long as possible, please follow these simple tips:

Avoid Sharp Objects: Keep them away from long fingernails, keys, scissors, or jewelry. Do not aggressively over-stretch, bite, or violently tear them.
Wash & Restore: If they pick up desk dust or lint, simply rinse them gently under clean water or with mild soap. Let them air dry completely, then apply a light dusting of baby powder to instantly restore that silky-smooth, premium matte texture.
Proper Storage: When you are not playing with them, store your pieces in a cool, dry place away from extreme heat, open flames, and direct sunlight to prevent material aging.

Welcome to the family! We highly recommend starting with our curated All-Star Bundle or a Monochrome Vault. These starter collections offer the absolute best value and showcase a beautiful mix of our signature textures (from silent desk tofus to crunchy ASMR crackles) to help you find your perfect sensory escape. If you prefer shopping for individual items, our viral Seal Universe and the ultra-juicy Aesthetic Fruit Market are absolute community favorites that never disappoint!

Your peace of mind is our highest priority. While we use custom-engineered, highly durable gift box packaging to protect your tactile art pieces during transit, accidents can occasionally happen on international journeys. We back every order with our Risk-Free Happiness Guarantee: if your item arrives broken, leaking, or defective, simply take a quick photo or video and contact us within 48 hours of delivery. We will ship out a brand-new replacement instantly—no questions asked.